IAC VOICE, Volume 4, Issue 78, December 2012, Circulation 4,112


From the

Welcome to the December 2012 issue of the IAC VOICE!

President's Message – Year-End Roundup
Susan R. Meyer, MCC (IAC)

In her President’s Message, Susan R. Meyer highlights the many
accomplishments and adventures at the IAC over the past year, and
honours three Board of Governors members whose terms have ended. She
also paints a compelling picture of what’s ahead for 2013—the
IAC’s 10th anniversary year. Scroll down or click
to read more

Research-Based Coaching Mastery
Suggestive Techniques in Coaching – Andrew Armatas

Recently, Andrew Armatas published a paper in Coaching: An International
Journal of Theory, Research and Practice
, titled, “Suggestive
Techniques in Coaching.” IAC members, scroll
down for a link to this members-only article
and discover how
to use suggestions more skillfully in your coaching.

The Greatest Ever Coaching Outcome Research Project
The Greatest Ever Coaching Outcome Research is a global quantitative
coaching research project, the largest of its kind, which has already
collected data from more than 1,400 coaching clients, 800 corresponding
coaches and 100 of their sponsors, including responses from more than
30 countries. There is still time for you to participate. Scroll
down to read more

Hong Kong College Students Become IAC’s First Student Members
IAC Chapter News – Bonnie Chan

While some view the post-90s generation as lazy, selfish or confused,
three Hong Kong coaches feel it is their mission “to connect
and nurture Hong Kong students with a proactive personal development
approach and a global vision by involving them in an international
coaching culture platform.” Click
to read more about this exciting pilot project

Welcome to the Age of Relationships Marketing
Janet Slack

This month's business-building feature article is from marketing expert
Janet Slack, who takes us through the five phases of relationship
marketing. She explains each concept clearly and offers practical
tips for carrying out each phase. Click
to read more

Coaching Confidence – Are You Nurturing Yours?
Sue Johnston, MCC (IAC)

Our coaching feature article this month is a new piece by Sue Johnston.
She explores the theme of self-efficacy and the four factors that
are key for its development, tying everything neatly back into the
IAC Coaching Masteries. Click
to read more

to the VOICE are welcome anytime through the month. Click here to
read our submission

there are topics you would like to read about in future issues, or
if you have feedback about today's issue, please
contact me directly


Dessau, CPCC
Editor, IAC® VOICE
Email: voice@certifiedcoach.org

Are you on Twitter? You can follow the IAC at http://twitter.com/IACCoachMastery.
There is also a list of VOICE authors, columnists and IAC BOG members
at http://twitter.com/lindadessau/iac-voice-contributors.

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the President

by Susan R. Meyer,


Year-End Roundup for 2012

It’s been an interesting year for the IAC – lots of high points
and a few low ones as well. As I end my first year as President, I’d like
to give thanks to all the members of the Board of Governors for their support
and many efforts on behalf of the IAC. Three members will reach the end of their
terms this month and will all be sorely missed.

Uta Guse took a strong lead in heading the Licensing committee. During the
past year, with the support of Natalie Tucker Miller and Ed Britton, we have
increased information flow to the licensees, held regular open calls for them,
revised the licensees’ handbook and made it clearer how valuable these
schools are to the ongoing efforts of the IAC.

Kerul Kassel chaired Member Benefits and, with Kerryn Griffiths, created our
research presence. Under Kerul’s leadership, we were able to add benefits
that make sense for our members and weed out a few that were not serving you
well. Her thorough research made it easy for us to decide on new benefits and
her contributions to setting up the research forum are a lasting legacy. Incidentally,
Kerul was one of the first 100 people to join the IAC.

Kate Larsen took on the daunting task of heading the Chapters committee for
the past two years. She created a Chapters handbook and has reviewed each new
application and shepherded the applicants through the process of establishing
chapters. She also conducted periodic surveys to learn how we could better support
our chapters.

All three of these wonderful BOG members will be missed!

We have (finally) completed our transition to a new membership software platform
and expect that problems in joining and in renewing memberships are now a thing
of the past. I want to thank all of you for your patience during this transition.

This year, we have rolled out student memberships and already have several
student members enrolled. Two of them have expressed interest in taking advantage
of the discounted rate to become full members.

Our Asian groups have become increasingly active. The IAC co-sponsored a conference
in Kuala Lumpur, Malaysia last spring and another is planned for Bangalore,
India on June 6-7, 2013. Jin Lee has been active in conducting regular meetings
for the chapters in the region and Bonnie Chan and the Hong Kong Chapter have
successful negotiated with the University of Hong Kong, School of Professional
and Continuing Education (HKU SPACE) to be our licensee and offer IAC Masteries

A series of interviews of IAC coaches in Asia, conducted by Ed Britton, have
been uploaded to the website. You’ll enjoy listening to these!

We conducted one webinar featuring licensee Dr. Doris Helge and are planning
one a month in 2013. We will also, with the help of Kim Ades, create a series
of webinars featuring our member benefit providers.

Our member chats, facilitated by BOG members, have proven to be very successful
and will continue in 2013. We had one technical glitch the last week in November
when my phone and Internet inexplicably went out for two days, so we’ll

The LinkedIn group is also becoming increasingly popular. It’s a great
place for members to ask questions and, in the promotions section, feature upcoming
events. You can also feel free to post your events on our Facebook page.

The Learning Agreement process is gaining interest. Over the next month, we’ll
be rewriting the web pages to make it much easier for you to see how many different
kinds of learning experiences can incorporate learning about the Masteries and
how many ways you can fulfill your continuous learning commitment. Most of those
who have completed the process spoke with the reviewer about how much they enjoyed

We’ve experienced a downturn in membership recently, so I’m hoping
that you’ll all pitch in to bring old members back to the IAC and new
members in the door. With the support of the BOG and our wonderful volunteers,
I’m committed to expanding the number of ways members can connect with
each other and continue to hone their craft.

Our Executive Committee for 2013 is in place:

President – Susan R Meyer
President-Elect – Kristi Arndt
Vice President – Krishna Kumar
Secretary – Tatiana Abend
Treasurer – Vicki Zanini

Finally, 2013 marks the 10th anniversary of the IAC and we intend to celebrate
all year. Expect at least one event each month and a number of surprises along
the way. In January, we’ll begin by honoring our first 100 members and
a special few who have remained active for a decade.

I hope that everyone is enjoying the holiday season and gearing up for an incredible 2013. As always, let me know how the IAC can support you.

warm wishes for your success,
Susan R. Meyer


R. Meyer, MCC (IAC) is President of Susan R. Meyer, Coaching and Consulting
and of Life-Work Coach. She provides personal and executive coaching
and facilitates seminars on topics including life planning, emotional
intelligence, leadership development, communication, and coaching
skills for managers. www.susanrmeyer.com.


Comment Now

Research-Based Coaching Mastery
Suggestive Techniques in Coaching

Recently, Andrew Armatas published a paper in Coaching: An International
Journal of Theory, Research and Practice
, titled, “Suggestive Techniques
in Coaching.” The overall purpose of the research was:

  1. to offer coaches an understanding of the nature of suggestions and do away
    with misconceptions that are still prevalent.
  2. to offer guidelines on how to enhance the impact of suggestions, intentionally
    and ethically.
  3. to describe specific suggestive techniques with accompanying examples,
    enabling coaching professionals to start incorporating them in their practice
    to their clients’ benefit.

members, click
here to discover how to use suggestions more skillfully



Armatas is an Australian-born coaching and clinical psychologist.
He acts as a principal advisor and scientific editor to one of the
largest publishing companies and serves as an advisor to the National
Network of Workplace Health Promotion and the National Institute of
Social & Preventive Medicine. www.andrewarmatas.com


Comment Now

The Greatest Ever Coaching Outcome Research Project

Our colleagues at the European Mentoring & Coaching Council forwarded this
announcement that we wanted to share with our readers:

The Greatest Ever Coaching Outcome Research is a global quantitative coaching
research project, the largest of its kind, which has already collected data
from more than 1,400 coaching clients, 800 corresponding coaches and 100 of
their sponsors, including responses from more than 30 countries. This research
is coordinated by Ashridge Centre for Coaching, the VU University in Amsterdam
and the University of Sydney. This is a record in coaching outcome literature,
meaning that we’re well positioned to have sufficiently powerful statistics
to know something about coaching effectiveness.

There’s still time for you to participate in this research project, and
taking part is easy. Simply ask your clients to complete the questionnaire at
This will take no more than 10 minutes. One question on that questionnaire gives
us your email address which we’ll only use to invite you to complete the
corresponding coach-questionnaire.

All responses to the questionnaires will be treated in strictest confidence
and no individual respondent will be identified beyond matching coach, client
and the sponsor data internally. Ashridge research analyst Andy Copeland will
process your individual answers. No names or individual data will be published.

For more background on the research and a sample letter to send to your clients,
see www.ashridge.org.uk/centreforcoaching.

Comment Now

New IAC Coaching Masteries® licensed schools
and mentors

Name City State Country IAC-CC 
Professional Development Initiatives Group (npdi group)


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