IAC VOICE, Volume 4, Issue 79, January 2013,


From the

Welcome to the January 2013 issue of the IAC VOICE!

President’s Message–Renewal, Retooling and Re-Visioning at the
Susan R. Meyer, MMC

There are many important announcements in today’s issue, including new
designations for IAC-certified coaches, upcoming events, new BOG members, a
call for volunteers, and opportunities for chapters, licensees and research
scholars. Click to read more.

The IAC Coaching Masteries: A Beautiful Interdependence-Mastery #2
Inside Scoop–Natalie Tucker Miller, MMC

With such good feedback from the other graphics, Natalie decided to press forward
with another Mastery infographic this month, which demonstrates how Mastery
#2 interacts with the other IAC Coaching Masteries. Click
to read more

Online Payment: A Quick Way to Make More Money in Your Coaching Practice
Featured Member Benefit–Sara Sims, CoachingWebsites.com

This month’s featured member benefit is about accepting online payments on your
website. Sara Sims from CoachingWebsites shares her recommendations and explains
why coaches should make this move sooner rather than later. Click
here to read more

Research-Based Coaching Mastery
Perceived Leadership Self-Efficacy and Coach Competence: Assessing a Coaching-Based
Leadership Self-Efficacy Scale
This month’s research article evaluates a self-efficacy scale as a potential
assessment tool for coaching-based leadership qualities. Click here
to read the summary

Don’t Sweat the Dry Spots–Use Them
Alex Carter

Every organization has cycles of activity that can change depending on funding,
seasons, legislative sessions or other outside influences. In this month’s feature
coaching article, Alex Carter describes how she coached one nonprofit executive
through a period of lost focus. Click
to read more

to the VOICE are welcome anytime through the month. Click here to
read our submission

there are topics you would like to read about in future issues, or
if you have feedback about today’s issue, please
contact me directly


Dessau, CPCC
Editor, IAC® VOICE
Email: voice@certifiedcoach.org

Are you on Twitter? You can follow the IAC at http://twitter.com/IACCoachMastery.
There is also a list of VOICE authors, columnists and IAC BOG members
at http://twitter.com/lindadessau/iac-voice-contributors.

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the President

by Susan R. Meyer,


2013–Renewal, Retooling and Re-Visioning at the IAC

The new year is a time for reflection, taking stock, strengthening the good
things, and possibly discarding things that are no longer working. In my part
of the world, it’s also been a time for recovering and rebuilding after
Superstorm Sandy and trying to rebound from yet another senseless killing spree.
Wherever you live, I know that the past year has been full of both personal
and national great highs and great lows and I hope that each of you is able
to move into 2013 with hope and a renewed sense of purpose.

The IAC moves into its 10th anniversary year having faced a long struggle with
an unmanageable website platform that created difficulties for people hoping
to join or renew their memberships. We recently discovered that 300 people were
never informed that their membership had lapsed and we have extended their memberships
to create the opportunity for them to renew and be counted as continuing members.
Despite these glitches, we’ve had many wonderful new members join us along
the path to coaching mastery. We’re especially proud to have created student
memberships. Two of those student members are so eager to move along the path
to certification that they are becoming full members so that they can immediately
take the Step 1 exam.


I was recently contacted by the ICF in relation to our use of the MCC designation.
When the BOG adopted this designation, we were unaware that the ICF held a trademark
on it. We have decided, therefore, to change our designations to better reflect
the central focus of the IAC—the IAC Masteries™. These are the new official

Master Masteries Coach—can be abbreviated as MMC

Certified Masteries Coach

Masteries Practitioner—should not be abbreviated.

Please change your personal information to reflect these changes as soon as
you can. We expect to make the changes on the website and issue new certificates
by the end of February.

of Governor Changes

are delighted to be adding two new members to the Board of Governors in January.
Penni Wild has been a long-time IAC member and M. Shanmugam (Shan) co-created
last year’s conference in Kuala Lumpur. We are still looking for additional
BOG members and some wonderful volunteers, especially to support membership,
chapters and communication activities. If you’re interested, please email
or presidentelect@certifiedcoach.org.

Webinars, Webinars (and Member Calls)

By February, we will have rolled out two webinar series. One will be hosted
by Ed Britton, Kristi Arndt and Susan Meyer and will feature leading IAC coaches
talking about best practices. The second will be hosted by Kim Ades and will
feature a different member benefit each month.

Of course, the call recordings will be available to you in the members-only
area of the website if you can’t be on the line. We are planning to move
to a new platform so that you will both be able to see the presentation and
participate in large and small group discussions.

We will also continue to have member chats and will open a few of these to
everyone who is interested in the IAC. One has been scheduled for January 10,
2013 from 7:00–8:00 a.m. Eastern, and a second will be from 7:00–8:00
a.m. Eastern on January 24, 2013.

on Our Licensees, Chapters and Scholars

The IAC licensees do a wonderful job of teaching the Masteries? and helping
their students prepare for certification, and we want to do everything we can
to support them. In January, we will be sending out our new Licensees Handbook
as well as supporting documents including information on how to best evaluate
practice coaching sessions. In addition, we’re creating a special section
of the website exclusively for licensees that will include a forum for them
to connect with each other.

already have space on the website for our chapters and hope that all Chapter
Heads are taking advantage of this opportunity for potential members to find
them. In addition, starting this month, all chapters should submit upcoming
activities to secretary@certifiedcoach.org
for inclusion in the VOICE and posting on the website.

Finally, we will be working to make our research area more accessible and invite
anyone who is doing research or has an interest in research related to coaching
using the IAC Masteries? to use this resource.


Next month, look for an announcement about how we are honoring all our Past
Presidents and a few members who have been with us from the beginning. We’ll
be planning surprises all year, all designed to make your IAC membership even
more valuable.

Looking forward to an exiting, productive 2013!

warm wishes for your success,
Susan R. Meyer

Susan R. Meyer, MCC (IAC) is President of Susan R. Meyer, Coaching
and Consulting and of Life-Work Coach. She provides personal and executive
coaching and facilitates seminars on topics including life planning,
emotional intelligence, leadership development, communication, and
coaching skills for managers. www.susanrmeyer.com.

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Online Payment: A Quick Way to Make More Money in Your Coaching Practice
Sara Sims

Did you know there are over 210 billion dollars spent online each year? Consumers
are dodging traffic and long lines by making purchases online. With online sales
growing 50% faster than retail stores, it is important for coaches to offer
online payments on their websites. If your website doesn’t accept online
payments, you could be missing out on fulfilling the needs and demands of your

Let’s begin by choosing an electronic payment method. There are many
different electronic payment methods offered, but a trusted service I recommend
is PayPal. PayPal is a service that allows money transfers to be sent through
the Internet. Through PayPal, you can receive payments directly from your website
into your business bank account. Note that your clients do not need to have
a PayPal account in order to make a purchase right from your website.

To start using PayPal, go to PayPal.com and select one of their business plans.
I recommend the PayPal Payments Standard plan. This plan carries no monthly
fees and has a transaction rate of 2.9% plus 30 cents per transaction. This
pricing structure is standard among credit card processors. After you select
your plan, get started creating your account. Your account gives you access
to your PayPal information, payments received, privacy settings and banking

Now that your PayPal account is set up, you can contact your web developer
to have it installed onto your website.

Setting up a PayPal account for your website will allow you to receive credit
card payments on your website. With 59% of customers preferring online bill
pay options to alternative options, your website will be adhering to your clients’

Online payment options also allow you to sell books, CDs and other materials
directly from your website, as well as coaching specials and packages. There
is no limit to the resources you can offer, and the different streams of revenue
you can receive. This means more value and convenience for your clients, and
more money for you!

Sara Sims

Sara Sims is the Director of Business Development at CoachingWebsites.com.
CoachingWebsites offers a comprehensive website service designed just
for coaches that includes domain, hosting, design, content, SEO, credit
card processing, online appointment requests and more with no set-up
fees or long-term contracts for only $59 a month.

Member benefit: IAC members receive their first three months free. Log
into the members-only section for more details

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Research-Based Coaching Mastery
Perceived Leadership Self-Efficacy and Coach Competence: Assessing
a Coaching-Based Leadership Self-Efficacy Scale

Recently, Frode Moen published a paper in Coaching: An International Journal
of Theory, Research and Practice
. The paper was titled, “Suggestive
Techniques in the International Journal of Evidence Based Coaching and Mentoring.

The overall purpose of the research was to test a self-efficacy scale that measures
important dimensions related to the coach role. The self-efficacy scale is validated
through an inspection of its relation to a coach competence scale. The coach
competence scale is a validated measurement that measures important coach competencies
and was developed based on the competencies described by the ICF. If this model
is confirmed in this study, it would indicate that the self-efficacy scale can
be an important and effective tool in the development of coach qualities among

members, click
here to discover whether the self-efficacy scale was validated, and
to learn more about the self-efficacy and coach competence scales


Your Feedback

We’d love to get your feedback on any issue related to the IAC. Do
you have any questions, concerns, encouragement or ideas for improvement
regarding membership benefits, certification, the VOICE, the direction
of the organization or anything else at all? Please send an email
to voice@certifiedcoach.org.
Please help us improve.

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