IAC VOICE, Volume 4, Issue 83, May 2013, Circulation 4330

From the

from a tired traveler. Having just returned home from São Miguel, Portugal,
I am brimming with stories to tell, and couldn’t resist sharing one picture
of the breathtaking scenery. From hiking the crater of a volcano to enjoying
octopus salad with the locals, I am fulfilled and exhausted (in a good way!)
Spending time on the island of São Miguel enlightened me to many new
things and I found myself asking questions at every turn. I look forward to
returning to my “real life” with the same sense of wonderment and

As Susan and our contributors address in various ways this month, we are constantly
surrounded by opportunities to learn new things. Sometimes these learning experiences
are hidden in our everyday routines, and sometimes they jump out at us in vibrant,
unexpected ways. However we encounter these moments, it is wonderful when we
can approach them with a thirst for knowledge; a desire to grow and learn.

Along with the articles from our fantastic contributors, the IAC provides many
learning opportunities. Be sure to check out information on the May teleseminar
and the International Leadership and Coaching Conference below.

It is important to take a moment to acknowledge Martha Pasternack, who, as
of this newsletter, is officially one of our monthly contributors. I hope you
appreciate her lovely voice and look forward to her unique insight each month
as much as I do. Welcome aboard, Martha!

Diana McFarlane also deserves major acknowledgment. I have begun to understand
the intricacy of the IAC and how hard each and every person works, and must
make it known that Diana is the one who transforms all of these words into the
accessible and readable VOICE that you see before you. Thank you Diana, for
your talent and time!

As always, we look forward to your comments, questions, and article contributions
for the future of the VOICE. Thank you again for your support. Please contact
us at voice@certifiedcoach.org.

Beth Ann

Beth Ann Miller
Beth Ann Miller holds a B.A. in Creative Writing and is a native New
Englander. She has a professional background in editing and higher
education, as well as working with youths in the arts. Her stories
have appeared in small online and print journals and she is perpetually
at work on new creative projects.




the President
– Susan Meyer

Susan discusses the joy of learning within the coaching community, and the many
opportunities (both professionally and personally) she is taking advantage of
in the near future.

Spring in the Rockies: IAC Coaching Masteries Revealed

Martha Pasternack

Through a beautiful story of cattle ranching in the Rockies, Martha
explores professionalism in the Masteries.

Among Masteries
– Ed Britton

Have you stopped to consider the value of trust in your coaching relationships?
Ed explores how to build that trust with the help of the Masteries.

Coaching Opportunities
– Leanne Chan

Coaching moments can arise anywhere – are you taking advantage
of them?

You Completed Your Learning Agreement?
– Natalie Tucker

Discover the heart and depth of your Learning Agreements.

Mantras Defining Tomorrow’s Leaders – ICES's International
Leadership and Coaching Conference

The IAC is pleased to be supporting ICES's International Leadership and Coaching
Conference on June 6th & 7th in Bangalore, India. Registration is still

5 Challenges that Coaches Experience
– Kristi Arndt and
Kim Ades

Learn how to overcome many coaching challenges in a friendly and informative
teleseminar with Kim Ades and Kristi Arndt.

New Masteries Practitioner

Licensed Schools

the President

by Susan R. Meyer,


May is a wonderful month for growth and renewal. In this brief period between
the hustle and bustle of ending my current business cycle and arranging some
summer fun before moving into the next cycle, I find myself focused on learning
opportunities. And there are so many available!

One focus for me will be to complete my Learning Agreement. As I continue to
explore the links between the Masteries and leadership, I’m creating a
series of ten articles describing how the Masteries inform management development.
I’ve completed three – here’s
the first one
– and will have finished the series by the end of June.

It’s also conference season and I’m looking forward to three amazing
opportunities to expand my thinking. By the time the VOICE comes out, I will
be in Lake Geneva, Wisconsin for the seventh Conversation
Among Masters
event. I’ve been to all six previous events, each year
learning something new. Year one, I was fortunate to be selected to join George
for lunch and to hear him discuss Mastery. I’ve included a
link in case you don’t know him and would like to find out more about
this amazing man. I’ve heard Dan
speak about predictable irrationality. I’ve learned from futurist
David Zach and comic Yakof Smirnoff, who is now teaching about happiness as
well as continuing to perform. This year, we will spend an entire day sharing
ideas with each other in a World Café format. June will be a busy month.
The IAC is delighted to be co-sponsoring ISEC’s Leadership
Mantras for the Modern Age
in Bangalore, India. The conference has been
created by IAC Vice President Krishna Kumar. The keynote speaker is Sir John
Whitmore and speakers active in the IAC include Krishna Kumar, M. Shanmugam
(Shan), Teo Jin Lee, Bonnie Chan, and Nigel Cumberland.

We are also once again participating in WBECS.
Natalie Tucker Miller, Aileen Gibb, Krishna and I are presenting a discussion
of the IAC Masteries and Leadership. I’m looking forward to hearing Daniel
Pink, John C. Maxwell and Frances Hesselbein, and to participating in a Chapter-level
discussion group.

You don’t even need to leave home to find learning opportunities. My
brother has been taking courses as diverse as Python (apparently a programming
language) and Song Writing on Coursera.
I was intrigued. It’s free and they issue certificates of completion,
so now I’m working my way through an MIT course conducted by Dan Ariely.

Learning is not, of course, limited to academics. I plan to expand my musical
horizons at Clearwater’s
Great Hudson River Revival
, with performers as diverse as Buffy St. Marie,
David Amram and the Klezmatics. I may also expand my knowledge of crafts (ok
– jewelry!), especially since Natalie Tucker Miller volunteers as Vendor
Coordinator. I will probably expand my learning to include some interesting
new food finds and take a refresher course in the wonders of Jane’s ice

Everything we learn contributes to our skill as coaches. I hope that your May
is full of wonderful opportunities to expand your pathway to coaching mastery.

warm wishes for your success,
Susan R. Meyer

Susan R. Meyer
Susan R. Meyer, MMC is President of Susan R. Meyer, Coaching and Consulting
and of Life-Work Coach. She provides personal and executive coaching
and facilitates seminars on topics including life planning, emotional
intelligence, leadership development, communication, and coaching
skills for managers. www.susanrmeyer.com.



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Late Spring in the Rockies
IAC Coaching Masteries Revealed
Martha Pasternack

When the time is right, the cattle are moved from winter pastures to the high
country for a summer of open range grazing on fresh, green grass. The entire
ranching family is involved in the cattle drive along our rural highways to
higher ground.

Cowboy Grandpa and Grand Dame Grandma look like they were born in their saddles.
Cowboy Junior and family are the most numerous and know the ropes after years
of mentoring with Grandpa and Grandma. Even the grandkids, wearing oversized
hats that make their ears stick out at 90-degree angles and riding horses much
bigger than their short little legs can straddle, have their important jobs
to do. I have rarely seen such focused attention in a child. These little kids
have very serious looks on their faces as they bob up and down on their saddles
like bouncy-balls with their legs at 45 degrees from the horse’s muscular
flank. So far I have never seen one bounce off the back of their horse, which
is a miracle, given the power of gravity.

These mutigenerational cowboys and cowgirls are professional and keep it all
going in the desired direction with thoughts, breaths, yips, whistles and hey-yahs!
that all apparently mean something to the dogs, horses and each other. I can
tell by the responsiveness of all involved.

They are focused, confident and secure in their work and the value it brings
to the larger community. They set their schedule based on efficiency, support,
weather and intuition. They work as a team and laugh at each other’s jokes.
And are they organized? You betcha!

Their horses are professional; I can tell that too by the way they move without
any apparent commands. Even the dogs are professionals. They know exactly what
to do as they scurry in circles, spirals and figure eights, nipping at hooves
and dodging head butts from the irritated herd.

The cattle go where they are told to go but by the sound of their bellowing
are none too happy about the disruption and uncertainty of the journey. I guess
they must trust these guys beyond reason.

For me, and other drivers of motorized vehicles, the cattle drive is a lesson
in patience as we inch our way slowly through the herd. We wait until we are
waved ahead by one of the cowgirls.

When an itty-bitty calf decides to take a nap in the middle of the road her
Momma will stop and stare fiercely through the windshield daring the driver
to disturb her baby. Out of nowhere, a gentle cowboy will saunter over, pick
up the calf, drape it over his saddle, tip his hat and move out of the way.
The mother cow protectively follows her baby.

So, we wait again. We wait for them to be on the same side of the road. Heaven
forbid you are in the car that separates a cow from her calf. She does not like
that and may actually try to bump you AND your car out of her way. These creatures
are huge and when staring through a windshield appear gigantic. They resist
being rushed.

I personally love to wait because it gives me time to stare at this decades
old ritual of western life in living color and soak it in. Now, you may think
I am going to talk more about patience. Well, I am not. What I really want to
address is professionalism.

The definition of a professional, according to my computer’s dictionary,
follows (edited a lot by me).

  • A person, horse or dog engaged in a specified activity as one's main paid
    occupation rather than as a pastime: a professional rancher and team
  • A person, horse or dog having or showing the skill appropriate to a professional;
    competent or skillful: their ranching skill is both memorable and professional.
  • A person, horse or dog competent or skilled in a particular activity: she
    was a real professional cowgirl.

Here is some of what I observe as professional when I am patiently waiting
during a cattle drive and how what I see relates to the IAC coaching masteries:

  • Whispering, Kindness, Gentleness (Mastery #1)
    • Establishing and maintaining a relationship of trust

  • Building Upon Experience (Mastery #2)
    • Perceiving, affirming and expanding potential

  • Flexibility (Mastery #3)
    • Engaged listening

  • Focus In The Present Moment (Mastery #4)
    • Processing in the present

  • Clear Requests (Mastery #5)
    • Expressing

  • Focus On The Goal (Mastery #6)
    • Clarifying

  • Commitment (Mastery # 7)
    • Set and keep clear intentions

  • Willingness To Circle Back Around To Try Again (Mastery #8)
    • Invite possibility

  • Organization (Mastery # 9)
    • Create and use supportive systems and structures

  • Humor (Masteries #1-9)

I am not suggesting that coaching is akin to a cattle drive. Well, maybe I
am. As professional coaches, certain things promote our expertise; things like
commitment, flexibility, and focus. Refer to the above list, which is an example
of how the IAC Masteries are reflected back from life all around us. (In this
case, from a cattle drive in the rural Southwest.)

Take a look around your life this spring. What IAC Masteries are being reflected
back to you? Please share!

Martha Pasternack 

Martha Pasternack MMC www.CircleofLifeCoach.com
My passion for witnessing the beauty and mystery of life, healthy
healing and the promotion of Peace on Earth are integral to my daily
life. I have been life coaching since 2004 after working 30 years
as a health care professional.


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First Among Masteries
Ed Britton

The first among the masteries is Trust. More fully, “Establishing
and maintaining a relationship of trust.”

Trust is the essential underpinning of every coaching conversation. It is a
paired virtue – honesty on the left hand and competency on the right.
When a surgeon recommends your appendix removed, you trust that they are honest
about the necessity and not simply after the fee for a procedure. Further, once
you are satisfied with their honesty, you must be certain about their competence
before committing to the operation. You want to feel assured that you will still
be alive afterward!

In some cultures, provided with the right conditions, people trust relatively
quickly. In others, trust must be painstakingly earned. In either case, trust
is a delicate and fragile matter.

The deep conversations of coaching can occur only in a high trust relationship.
Trust is a complex perception involving cultural and interpersonal factors that
vary from one circumstance and one individual to the next. A coachee might consider
a coach’s formal education, specialized training and certification, relevant
experience, age, gender, social, cultural and racial background. More personal
factors will come into play, such as familiarity, proximity, even the mode of
coaching. A prospective coachee might survey a coach’s online presence,
references, previous clients and testimonials. Such small clues as the background
of the room viewed through a webcam will contribute to the development or loss
of trust.

During the coaching session, the coachee will listen to tone, pace and body
language. He or she will perceive confidence and empathy. Presence and active
listening during the coaching session are clues for trust, as are the coach’s
ability to hear, understand, reflect and empower expression. They will be more
trusting when the coach demonstrates meaningful support and resourcefulness.

After the coaching session, coachees respond to continued presence and interaction.
Coaches who demonstrate presence, support and assistance between calls will
be appreciated, and barriers will come down.

“There is one thing … which, if removed, will destroy the most
powerful government, the most successful business, the most thriving economy,
the most influential leadership, the greatest friendship, the strongest character,
the deepest love … that one thing is trust.”
Stephen M.R. Covey

The IAC Masteries Ebook contains a concise approach to establishing, maintaining
and perceiving trust in a coaching conversation. Being deeply trustworthy is
more than commitment to a principle of morality. It involves practicing a set
of skills over an extended period. It demands study and meditation, making mistakes
and trying again. It requires the forgiveness of others and the forgiveness
of self, letting go of pride and embracing courage, self-love and love for others.
Earning the trust of others requires that we trust them, too.

Consider the list of effective behaviors in the IAC Masteries Ebook for establishing
and maintaining trust: engaging active listening, acknowledging our own humanity
and limitations, (i.e. humility and vulnerability), being alert to fear and
doubt, giving assurance, uncovering dreams, asking probing questions and showing
integrity in words and actions. And do it all in 30 minutes! That takes practiced

Finally, allow me a closing word about practicing trust in both private and
professional life. The foundational IAC principle of ‘living the masteries’
obligates us to infuse not only our coaching sessions, but all of our conversations,
indeed our whole lives, with the principles and behaviors of trust. Trust is
the acknowledgement of integrity in intention, word and action. Trust makes
the whole become real, outcomes more certain and relationships genuine.

Live the masteries.

1. The International Association of Coaching. The IAC Coaching Masteries.
Retrieved from http://www.certifiedcoach.org/index.php/my_iac_community/overview_of_benefits/the_iac_coaching_masteries_e_book

2. Covey, S.M.R. 2006. The speed of trust: The one thing that changes everything.
Free Press a Division of Simon & Schuster, New York, NY.

Ed BrittonEd
Britton coaches expats and their families who live and work internationally
as they adjust to unique and sometimes challenging cultural settings.
He lives in Xiamen, Fujian province of China, just west of Taiwan,
with his wife and two teen-aged sons. They are originally from Vancouver
Island, Canada.


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Everyday Coaching Opportunities
Leanne Chan

As a professional coach, I often view coaching as a fairly formal activity—
I set time aside in my calendar to have coaching sessions, to have buddy coaching
practice, and to navigate and research coaching-related information. However,
one day when my 18-year-old daughter asked me a question, I discovered that
I’d been missing the coaching opportunities presented to me in everyday

My daughter was struggling with a difficult decision: after a rigorous interview
process, she was offered an impressive opportunity, but was anxious about whether
or not she should take it. She wasn’t sure if it would ultimately benefit
her future career. Distracted by a project, my answer to her was, “Follow
your interest and passion,” then I returned to my work. My daughter fell
into a deep thought and looked even more lost. I was suddenly aware that I hadn’t
helped her at all.

“What is a mother?” I asked myself. As a professional coach, why
did I miss that this situation could benefit from coaching insight? Within our
daily conversations, my daughter and I discuss everything from academics to
personal interests. By taking advantage of the interactions I have with my two
young adults at home, I can make coaching part of my everyday routine. Most
importantly, I can improve the quality of my interactions and strengthen our

I put off all my work immediately, quieting the thoughts in my head and turning
away from the notebook, and gave my full attention to my daughter. My girl needed
guidance and support not just from her mother, but from an attentive coach.
After giving her my undivided respect, conscientiousness, and interest, she
was able to clear out her puzzles and move forward.

In this incident, I figured out how to shift my everyday interactions into coaching
moments. Not necessary all interactions are coaching opportunities, but many
of them can extend beyond our routine and enhance our lives in many ways. Be
sure to look for these opportunities everywhere: in careers, academics, or even
within relationships with family and friends.

Leanne ChanLeanne
Chan, ACC (ICF) is President of IAC HK Chapter, career & campus
coach serving both on college campus and in corporations campus leveraging
her years’ of corporate HR and talent management experience
plus her interest in young people’s aspirations. Recent years
developing her career, performance and leadership coaching skills
with a view to helping young adults, mid-career and expatriates professionals
to unleash their potentials and achieving greater performance through
understand self, situations and systems and leveraging on new insights
and knowledge to enhance personal, inter-personal and organizations

~ Listen with CARE, Talent Communication ~

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Have You Completed Your Learning Agreement?
Natalie Tucker Miller, MMC

hallmark of our profession is the necessity to stay, as Thomas Leonard
advised, a few steps ahead of our clients. How is this meant in a
coaching sense? Certainly we’re not expected to study the very
things our clients are studying and stay ahead of them on content.
That, in fact, could limit our ability to grow with them, if all we’re
focused on is the knowledge and data of their interests or professions.

the commitment to one’s personal growth that opens possibilities
for clients. And it’s the client’s growth through coaching
that encourages the coach to discover more about themselves, which
in turn inspires and benefits their clients. The broader your perspective,
the more you can help your clients broaden theirs, while leveraging
the opportunities that are most appropriate for them.

is such a powerful concept to consider when designing your IAC Learning
Agreements. Too often, coaches are approaching these as tasks to be
checked off a list and filed away. Philosophically, this could not
be further from the IAC’s intent of continued development as
a coach. This is exactly one of the ways to stay a few steps ahead
of your clients: by using the brilliance of the Masteries to elicit
the meaning and purpose of the circumstances, relationships, and events
in which you engage on a regular basis.

coaching sessions will only be as effective as the time you are willing
to put into your own growth. However you choose to accomplish that,
you’ve got this great support system called the IAC Learning

Do you have a question that you’d like to ask the certifiers?
Submit your questions here: http://certifiedcoachblog.typepad.com/blog/ask-the-certifiers.html.

Natalie Tucker Miller, MMC, is the Lead Certifier and a certifying
examiner at the IAC, as well as Past-President. Natalie is founder
of Ageless-Sages.com Publishing (www.ageless-sages.com),
and creator of the literary genre, Picture Books for Elders™.



Please send your questions on the IAC Coaching Masteries®
and the certification process to certification@certifiedcoach.org.


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Powerful Mantras Defining Tomorrow’s Leaders
ICES’s International Leadership and Coaching Conference

The IAC is pleased to be supporting ICES's International Leadership and Coaching
Conference. Leadership in a globalized economy involves transcending traditional
business models. To succeed in turbulent times, future leaders will spend considerable
time developing their inner strength.

Traditional business models utilize substantial leadership mindshare on developing
processes. Improving efficiencies and building markets that directly translate
to growing shareholder value, the 'Power of Mind' is thus harnessed exclusively
towards business outcomes. In the future, enlightened leaders will use new Mantras
that maximize this Power to go beyond business and build shared value for their

The Mantras draw upon powerful leadership and coaching concepts to generate
deep self awareness, identify and draw upon inner resources, support leaders
in taking responsibility for meeting their goals, and help them attain their
maximum potential.

If enlightened leadership is the direction for the new economy, then coaching
binds together powerful Mantras that help achieve just that!

Sir John Whitmore, globally rated as the Number One Business coach, will lead
a team of international Master Coaches who will explore multiple dimensions
of Leadership for the Modern Age at The International Leadership and Coaching
Conference at the Taj Vivanta in Bangalore, India on June 6 & 7, 2013.

Registration is still open: Register here!

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Learn How to Overcome the Top 5 Challenges that Coaches Experience
Teleseminar with Kim Ades and Kristi Arndt

Coaches are faced with many questions such as: where do I get clients?
How do I keep them? How do I generate referrals? How much should I be charging?

Address these questions, along with others, in a teleseminar with Kristi Arndt
and Kim Ades.

The IAC is happy to provide opportunities to assist you in overcoming challenges
such as generating leads, pricing effectively, and delivering deep coaching
experiences that will change your clients’ lives. Join the teleseminar
to have your toughest coaching questions answered!

Tuesday, May 28th at Noon EST, join us as Kim Ades, President
and Founder of Frame of Mind Coaching and JournalEngine Software helps us to
understand and address these very real challenges in a very creative yet easy-to-follow

Here to Sign Up

Kim Ades 
Ades, MBA is president and founder of Frame of Mind Coaching and JournalEngineTM
Software. Author, speaker, entrepreneur, coach, and mother of 5, Kim is one
of North America's foremost experts on performance through thought management.
By using her unique process of coaching through journaling, she works with high
profile clients to unveil and switch their thought patterns to ignite significant
organizational change and personal transformation. For an inside look at the
journaling process she uses to coach her clients, go to www.journalengine.com
and check it out!


Kristi ArndtA committed leader and coaching mentor, Dr. Kristi Arndt is serving the International
Association of Coaching as a Board Member and Professional Development Chair.
An innovator at heart, Kristi integrates extensive knowledge of the Human Design
System into her personal coaching services to guide her clients according to
life strategies that are correct for them. She earned her PhD, EdM, and DVM
degrees from the University of Illinois at Urbana-Champaign. To enhance client
experiences, Kristi further distinguished herself as a Master Masteries Coach
(IAC) and Board Certified Coach (CCE). For additional information, contact her
at 630.935.9211 or kristiarndt@yahoo.com.

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Masteries Practitioner

to Graham Kean from Manchester, United Kingdom who
recently earned the Masteries Practitioner Designation!


IAC Coaching Masteries® licensed schools and mentors

Name City State Country IAC-CC 
Coaching – Sociedade Latino Americana de Coaching
Coaching School & Zigma Consulting
de Chile


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