IAC VOICE, Volume 4, Issue 84, June 2013, Circulation 4,336

From the

Miller family photoEvery
Memorial Day weekend, my family gathers from near and far to unite
at my grandfather’s house. We bring food and stories to share
and spend three days laughing, dancing, and filling each other in
on the time that has gone by. This past weekend, despite the rain
(and snow!), we had another wonderful time.

While we don’t have a very large family, we have “adopted”
many friends into our quirky little world, thus our reunions are peppered with
all kinds of interesting people. We take a group photo at every gathering, and
represent absentees with their names written on inanimate objects – say,
rakes or brooms – and include them in the group shot (as you can see in
my photo this month.) Even when our loved ones are not present, they are very
much on our minds; and although we lead entirely different lives and grow in
various directions, we find a way to unite and connect.

It has become clear to me that within the IAC community, the Masteries are
regarded in a similar way; they are always relevant and even as the world rapidly
changes, the Masteries mesh in with that inevitable growth. This month, our
fabulous contributors weave the Masteries and the art of awareness into their
articles. From a fish market in Seattle, to the world of strategic planning,
to Indian Country, we cover a lot of ground.

you to all involved with the VOICE for your continued support. I hope
you are looking forward to seeing where the VOICE takes us next month!
Please let us know if you have questions, comments, or interest in
contributing: voice@certifiedcoach.org.
We always look forward to your insight.

Beth Ann

Beth Ann Miller

Beth Ann Miller
holds a B.A. in Creative Writing and is a native New Englander. She
has a professional background in editing and higher education, as
well as working with youths in the arts. Her stories have appeared
in small online and print journals and she is perpetually at work
on new creative projects.




the President
– Susan Meyer

Susan shares how the IAC Coaching Masteries® have shown up in
(and enhanced) her life recently, and announces many upcoming exciting
opportunities for IAC members.

Where Lifeless Fish and Coaching Meet
– Lucía Murphy

A unique trip to a Seattle fish market teaches you how to strengthen
your relationship with your clients and make every session with them

Thought Word and Deed – Martha

Can you communicate without understanding a language? Martha ruminates
on connecting at a deeper level with your clients by listening to
more than their words.

Embrace the Future with Strategic Questions
– Alex Carter

Alex discusses how leaders can keep up with the rapidly changing world
by considering the right questions.

Mastery #3 Infographic
Natalie Tucker Miller

Notice how Mastery #3, Engaged Listening, is supported by the other
masteries as we continue our Masteries infographic series.

Check out the many upcoming opportunities for coaches. Virtual Chapter
meetings, live webcasts of the International Leadership and Coaching
Conference, and Member Benefit teleseminars!

New Licensed Schools

the President

by Susan R. Meyer,


What’s at the Core?
Evaluation, Growth, and the Masteries as a Framework

As we move into June I am in the midst of dualities. For me, that’s an
interesting and also comfortable place to be. I am winding down my spring coaching
contracts, evaluating the clients’ progress and gearing up – planning
for a new group in September.

My clients are reporting growth, although for many, it isn’t the growth
we were anticipating. Super Storm Sandy has had lingering effects, so many are
still dealing with chaos in the workplace, increased stress levels and many
characteristics of Post Traumatic Stress Disorder. It makes me thankful for
the Masteries. Engaged listening (Mastery 3) has, of course, always been the
basis of our conversations, as has clarifying (Mastery 6). In times of crisis,
I am grateful for processing in the present (Mastery 4). It reminds me to keep
focused on the situation and not let my thoughts – or the client’s
– wander into a morass of “what if’s” and helps them
concentrate on getting today’s work done despite the many obstacles of
displacement. No, you don’t have your directory or files or maybe even
a telephone: How do you keep doing what needs to be done? I am delighted to
be more focused than ever on helping the client set and keep clear intentions
(Mastery 7), inviting possibilities (Mastery 8) and helping the clients create
and use supportive systems and structures (Mastery 9).

Yes, the Masteries have always shaped my coaching. What I’m seeing more
and more, though, is how the Masteries shape everything. Natalie Tucker Miller
often says that the Masteries can serve as a framework for our lives, and I’m
seeing that more every day. The Masteries helped me guide my clients in creating
order and calm in chaos. The feedback I’ve received about their coaching
experience make the power of the Masteries beautifully clear to me.

Learning Opportunities

In May, I had a wonderful conversation with Dr. Doris Helge that has been added
to our Master Coach collection. You can listen here.
I always enjoy speaking with Doris and hearing her speak about her coaching
philosophy was a delight. If you would like to learn from Doris on a regular
basis, you should join our New
Coach Virtual Chapter
. I’m looking forward to our next interviews,
facilitated by Kristi Arndt. She’s hoping to speak with Julia Stewart
and Shirley Andersen. Julia founded our other virtual chapter. You can check
it out here.

By the time you read this, we will be on the eve of Leadership
Masteries – The New Mantras
. We are working with IAC Vice President
Krishna Kumar, who has organized this event, to arrange live feed and will forward
details if we are successful. Not only will this be a rare opportunity to hear
from Sir John Whitmore, but it will also be an opportunity to learn from distinguished
IAC leaders including Krishna Kumar, Nigel Cumberland, Bonnie Chan and Teo Jin
Lee. Trust me, you’ll want to be able to say “I knew them when ….”

I spent three wonderful days at the seventh Conversation Among Masters in Lake
Geneva, Wisconsin. Despite snow storms elsewhere in the state, we had mild weather
and lots of sunshine. The conversations, especially with Sam Horn, were incredible
and thought-provoking and the IAC was well received as a sponsor and there were
many questions about the Masteries. I’m hoping to report two exciting
member benefits in the next few months as a result, and we acquired a few new
members on the spot. It was wonderful to spend time with IAC members including
Kristi Arndt, Aileen Gibb and Yorum Gordon. Here’s the group
, if you’re curious. Next year, the event will be in San

Later this month, Aileen Gibb, Natalie Tucker Miller, Krishna Kumar and I will
be presenting a session entitled Four Leadership Mantras and Nine IAC Masteries
– Coaching the New Leadership Mode
as part of the third WBECS event. We
will make the slides available to you so that you can see how we’ve used
the framework of the Masteries to inform our thinking about Enlightened Leadership,
Timeless Leadership, Lateral/Vertical Leadership and Awakened Leadership.

Over the next few months, in addition to the Members’ Benefits webinars,
we will offer webinars on topics of interest to coaches. If there is a topic
you’d like to hear more about – or would like to present –
please let me know. You can reach me at president@certifiedcoach.org.

As always, supporting you in your path towards coaching mastery.


Susan R. Meyer


Susan R. Meyer, MMC is President of Susan R. Meyer, Coaching and Consulting
and of Life-Work Coach. She provides personal and executive coaching
and facilitates seminars on topics including life planning, emotional
intelligence, leadership development, communication, and coaching
skills for managers. www.susanrmeyer.com.



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Lifeless Fish and Coaching Meet
Lucía Murphy

I’m always amazed by the wide range of experiences that can inform us
about the excellent habits for practice-building and coaching perspectives that
lead to success. I had one such experience that I will share with you here.

Late last summer, I traveled to Seattle, Washington, to work with a client
and her team. It was a combo engagement ~ some executive shadowing, some brand
communication training, a few one-on-one goal setting and coaching sessions.
One of the highlights of our itinerary was an improv workshop in Seattle's Pike
Place Market area, a neighborhood known for its artsy and fun restaurants, coffee
shops, book stores and street vendors.

One of the best-known destinations there is the Pike
Place Fish Market
famous for its edgy, fun-filled approach to selling fish.
Yes, you can buy fresh halibut and salmon, but you will get so much more: dead
fish being flung through the air, tossed by the wisecracking fishmongers to
a very, very engaged clientele. Not your usual fish-buying experience! So special
is the Pike Place Fish Market that it attracts tourists, sometimes as many as
10,000 per day.

When you order from their offerings, your request is echoed back and forth
between the fishmongers, and your order becomes air-bound as it moves from display,
to wrapping, to weighing, to your basket, all to the shouts and cheers of both
the staff and crowds. High energy. Much laughter.

According to the "Fish!"
, written by Stephen C. Lundin, Harry Paul, John Christensen and
Philip Strand, the success of the Pike Place Fish Market can be attributed to
four principles which drive how their staff conducts itself ~ be there, play,
make their day and choose your attitude. According to the books, these principles
are intentionally embedded in the culture and generally supported through systems
and structures to ensure a unique buying experience.

client and her boss invited me to become part of the show by climbing
up on the makeshift stage and catching a flying fish. These were people
I needed to impress. And I was in a business suit. You understand.

Yet as I reflect back on that experience, the Pike Place Fish Market might
be a wonderful laboratory to think about your coaching and your coaching practice:
In what ways can we observe, learn and implement some of the lessons from that
amazing place to more consistently and successfully deliver an extraordinary
client experience? Let’s look at the principles that drive the Pike Place
Fish Market experience and see if/how they might apply to us:

Choose Your Attitude. Sometimes we can’t change what happens
to us, but we can always decide how we will think about it. Do you purposefully
choose your attitude daily, or do you let circumstances decide how you will
show up to and for your clients? When I was going through my sales days, the
motivational speaker Zig Ziglar, shared that people will respond in kind ~
if you treat others with haughtiness or hesitation or fear, they will treat
you likewise. I've tested that statement and have found it to be absolutely
true: I like to greet people with, "Good morning!" regardless of
the time of day. My non-scientific finding is that more than 95% of the time,
people will answer with, "Good morning!" regardless of the position
of the sun. Maybe it karmic, but we get what we give.

Be There. Are you fully in the present with your clients when you
meet? I have to simplify my environment because I can get lost chasing bright
and shiny objects (ideas, pictures, links, texts, etc.) when they appear.
My clients know that I don’t have the computer on when we are coaching.
Are you able to genuinely listen to what your client is processing in the
moment, without becoming distracted by the red herrings that might be coming
your way? How does your client know? In what ways do you ensure that your
environment is free of the clutter that might get in your way of delivering
amazing service?

Make Their Day. I have the pleasure of working with the most amazing
persons and organizations anywhere. I find meaningful ways to let my clients
know that I sincerely appreciate them. Do you deeply enjoy yo
Dr. Murph in Seattle Pike Fish Markerur client conversations
and are you able to share those feelings with them, using humor, observation
or other forms of gratitude? In what ways do
you express your wonder and awe
of your clients? Do they know ~ overtly ~ that you respect and admire them?

Play. This can be a double-edged sword: At the end of a session, your
nts should feel lighter and uplifted, regardless of the content of the
conversation. Do your clients trust that you take your work seriously, without
taking yourself seriously? The Pike Place Fish Market has to create
a certain
amount of trust to get someone to agree to get on stage ~ in front of strangers,
loved ones and clients alike ~ and take the chance that they might look foolish.
Dead fish in the face is not a pretty sight! Do your clients know that they
are safe when they share with you? Do you consciously create a space for them
to play with new ideas and/or experiment with different roles, without fearing

learned a ton about coaching through my experience at the Pike Place
Fish Market. Did I choose to be the target of a dead fish? Yup. Did
I catch the monstrosity that they threw at me? Not the first time,
but the funny, cheering fishmongers let me try again (and again,)
gently lobbing a sloppy vertebrate in my direction. Eventually, I
caught it ~ and all its squishy mess ~ all over myself, raising my
smelly trophy in victory!

Do your clients feel equally triumphant after your sessions with them?

Dr. Lucía C.R. MurphyDr.
Lucía C.R. Murphy, also well known as “Doctor Murph,”
is the Leadership Architect, acclaimed author and inspirational speaker.
She has been an avid student of masterful coaching since 2002. DoctorMurph
has served the IAC Board and was the leader of the team that designed
and developed the IAC test. In her work, Lucía inspires a unique
set of intelligent, strong individuals who face real leadership challenges,
and who have chosen to construct their own “brand” of
leadership success. She helps them identify and leverage their unique
strengths and talents to create Powerful Leadership Outcomes
– Guaranteed!
DoctorMurph is the author of the acclaimed
book, “LeaderSpeak: 7 Conversations that Create Sustainable
Success,” and has shared her wit and wisdom with multicultural
audiences on television, radio and broadcast programs. For information,
visit DoctorMurph.com


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Word and Deed
IAC Mastery # 6 Clarifying
Reduce/eliminate confusion or uncertainty,
increase understanding and confidence of the client

by Martha Pasternack

I live in Indian Country. Our culture here is diverse and enriched with sacred
history; a dynamic present and a promising future of possibility. The month
of June is a time of many gatherings and ceremonies bringing families and distant
communities together. June heralds a summer of joy and celebration among people.

As a non-Indian, being included in many Native American ceremonies over the
years has honored me. I have learned a lot about respecting others and life
on our Mother Earth.

One of the many lessons I have learned is how to pray. In our ceremonies, it
is not about reciting a memorized prayer, which is what I learned as a child.
In our ceremonies, prayer is about centering in our hearts, speaking from our
hearts, and listening with our hearts.

times I’ve heard: "I will now pray in my own language."
This language is not English, but the mother tongue of the person
praying out loud.

Mastery 6 picture

I do not understand the depth of a prayer spoken in this way mentally; rather
it is made available to me somatically when I listen with my heart rather than
my mind. This enables me to join the sentiment and the power of the prayer.
This is beautiful.

use this wisdom of "praying in one's own language" with my coaching
clients that speak English as a second language. When my clients become stuck
in trying to "translate" their confusion, insight, wisdom, dreams,
goals and desires into English, I ask them to pause and take a refreshing breath.
I ask them to center themselves in their hearts. I ask them to speak to me in
their own language. This may be Spanish, German, Mandarin, Russian, Finnish
or Italian. I can't understand what they are saying, but I can feel
what they are saying. Only when they are complete do I ask them to translate
the parts that they most want me to hear into English.

A sense of calm envelops our session and deep person-to-person connection ensues.
My client is centered with the power their native language, rather than being
stuck in the mental exercise of translation. This helps them create the meaningful
changes they yearn for. By encouraging them to "pray in their own language,”

  • Thought is brought to consciousness
  • Words
    are deeply expressed in their own language
  • Deeds
    emerge from deep peace and understanding of what they care about and what
    they desire
  • Next
    steps are embodied in deep knowing

And I have done my job.

IAC Mastery #6 guides us to remember that as we engage in life coaching relationships
internationally it is important to support our clients in moving forward into
purposeful action.

Inviting the client to “pray in their own language,” meaning speak
in their own language, helps the coach avoid some of the ineffective behaviors
associated with Mastery #6, such as:

  • Missing
    or ignoring what is most important
  • Making
  • Being
    distracted by the client’s chaos or confusion

The effect is then more likely to be that:

  • The
    client and the coach move forward in a direct way
  • Possibilities
    are increased
  • Uncertainty
    is decreased
  • The
    unknown can be discovered

As evidenced by:

  • Key values and needs are identified
  • The
    coach can support the client to align purpose, vision and mission
  • A
    potent block to progress is addressed

you and your client are free to move forward together.

Martha Pasternack 

Martha Pasternack MMC www.CircleofLifeCoach.com
My passion for witnessing the beauty and mystery of life, healthy
healing and the promotion of Peace on Earth are integral to my daily
life. I have been life coaching since 2004 after working 30 years
as a health care professional.


the Future with Strategic Questions
Alex Carter

Nonprofit leaders and their boards can spend many months, and thousands of
dollars, contemplating, researching, and drafting a strategic plan to guide
them into the future. Too often, however, the completed plan languishes on the
shelf, unread and unused.

The world’s pace of change has accelerated. Gone are five-year plans.
And even three-year plans try to capture too much that can’t be known,
much less captured.

In an ever-more-rapidly changing world, it’s critical that leaders move
away from a focus on strategic planning as an activity, and begin to adopt a
strategic mindset. This kind of mindset transforms an organization into one
that acts, rather than reacts.

A strategic mindset can be developed by incorporating strategic questions into
everyday activity.

Strategic questions are powerful; they help us expand our options. Asking them
strengthens a leader’s ability to adapt to changes and to navigate from
the” known” of the present into the unknown of the future. If applied
throughout an organization, they foster creative and inclusive decision making.

Consider the difference between these two questions:
we expand our program to a new area?”
can we expand our program to a new area?”

The first is really a yes-or-no question – by itself, it calls for a
short, contained answer. The second, on the other hand, invites exploration,
adaptation, and possibly big change.

Strategic Questions:

  • Are a lot like coaching questions: open-ended, exploratory, curious.
  • Prompt us to question our assumptions about what we are doing, and what
    we could do.
  • Can help empower everyone in an organization to find answers and contribute
    their wisdom.

Asking strategic questions shifts our thinking about the future, from something
“out there,” that can and should be planned for, to something “right
here,” to be met and adapted to in the immediate now. Leaders, and entire
organizations, become more nimble, flexible, and innovative in responding to
the inevitability of change.

would happen if you asked three or four strategic questions every


Carter, Your Nonprofit Coach, specializes in helping new Executive
Directors become outstanding managers and leaders, while keeping their
sanity. Drop her a line at coachATalexcarterDOTcom.


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Mastery #3 (Engaged Listening) Infographic
Natalie Tucker Miller, MMC


join the IAC, click

Do you have a question that you’d like to ask the certifiers?
Submit your questions here: http://certifiedcoachblog.typepad.com/blog/ask-the-certifiers.html.

Natalie Tucker Miller, MMC, is the Lead Certifier and a certifying
examiner at the IAC, as well as Past-President. Natalie is founder
of Ageless-Sages.com Publishing (www.ageless-sages.com),
and creator of the literary genre, Picture Books for Elders™.


Please send your questions on the IAC Coaching Masteries®
and the certification process to certification@certifiedcoach.org.

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Chapter Meetings

For new IAC members working toward your IAC certification, or those with a
recently gained certification looking to build a thriving practice; be sure
to take advantage of a new resource!

Our next Virtual Chapter Meeting will be on Monday, June 10. When you sign
up to receive information about future meetings, you’ll be able to attend
complimentary monthly meetings of the New IAC Coaches Virtual Chapter by telephone.
You’ll be able to:

  • Connect with other IAC members who have similar needs and challenges
  • Share your successes with IAC members who have a vested interest in your
  • Trade client referrals
  • Provide and hear coaching demonstrations
  • Find coaching practice buddies
  • Share practice-building tips.
  • Hear what works for other IAC coaches so you can build your own thriving
  • Enjoy the warm support of a group of peers with a sincere commitment to
    nurture your professional growth
  • Connect with other coaches who will help you get your needs met
  • Boost your confidence regarding certification and building a thriving practice
  • Gain valuable, cutting-edge information in a convenient, supportive mastermind
    model that is structured for safety and success and where every participant's
    input is valued

Meeting details

  • Quarterly events will include a speaker about one or more issues raised
    during the monthly events. Special attention will be given to confidence-boosting
    and practice-building issues, which are common concerns for new coaches.
  • Meeting times will occasionally rotate so that members in as many possible
    locations around the globe can attend at least once a quarter.

Your group facilitator

Doris Helge, PhD, IAC-Certified Master Coach and Mentor Coach and Founder of
the IAC-licensed coach training program, Confident
Coach Connection
, has volunteered to be Lead Facilitator and the primary
contact person. In addition to coach training, Doris has a long history of conducting
mastermind groups that empower participants to achieve their goals. She is the
bestselling author of relevant books like “Conquer Your Inner Critic.”

Take advantage of this opportunity

IAC wants to address your needs and concerns so that our organization is even
more meaningful and even stronger. The group will evolve over time in a way
that is responsive to participants' needs and desires.

get started, just let us know you are interested by sending an email
to Doris@ConfidentCoachConnection.com
with "New IAC Coach Group" in the subject line.


Webcast – International Leadership and Coaching Conference 2013

The Intrad School of Executive Coaching (ISEC) is delighted to announce the
Live Webcast of the International Leadership and Coaching Conference to be held
in Bangalore, India. The Key note address will be delivered by Sir John Whitmore.
The webcast will continue for additional sessions by other distinguished speakers
over the two-day conference.

The Webcast will go live on June 6th and 7th, 2013 from 9:15am to 12:30pm,
and 2:30pm to 3:30pm IST (+5:30 GMT) on both days.

Please visit our website here
for the detailed Conference Agenda. To subscribe to the Live Webcast, click
and follow the on-screen instructions.

The login credentials for the Live Streaming sessions of the International
Leadership & Coaching Conference will be mailed to you within 24 hours.
If you do not receive your login credentials within 24 hrs, write to us at:



Benefit Teleseminar
Unstoppable Success:
What Every Start-Up Coach Needs to Confidently Set Up a Coaching Business

Come and learn from the experts!

Date: Tuesday, June 25, 2013
Time: 12 Noon EST
Register here.

At this point you are beginning to realize that being a coach is one thing,
but having a coaching business is another. They are both equally as important
if you want to get clients and make money. Having good business systems in place
before you start coaching is precisely what will get you a constant stream of
clients and steady cash flow quickly.

Our friends at The Coaches Console, Melinda Cohan & Kate
Steinbacher, understand how scary it is to create a professional business around
your coaching. They've proven that when you know the combination of what to
do AND how to do it, you'll get the clients, make the money and enjoy the business
of coaching.

Join us as Kim Ades, President and Founder of Frame of Mind
Coaching interviews Melinda & Kate from The Coaches Console, and learn about
how to confidently start your coaching business.

This webinar, "Unstoppable Success: What Every Start-Up Coach Needs to
Confidently Set Up a Coaching Business", will cover the following:

  • The 3 most expensive routes to building your business and how to
    avoid them
  • How To Accomplish The 5 Essential Business Facets every professional
    coaching business needs
  • The Secret to getting paid well and creating consistent income,
  • How to create an automated, professional coaching business that
    attracts, keeps and wow's clients – even when you don't have any experience

Join the IAC community as Kim Ades interviews Melinda &
Kate — this will be particularly valuable if you are a new business owner.
Join us and see for yourself why this stuff works!

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IAC Coaching Masteries® licensed schools and mentors

Name City State Country IAC-CC 
HKU SPACE (School of
Professional and Continuing Education)
North Point  Hong Kong Yes View
Integral I Awakening
for Private Training Institute
Kuwait KuwaitNoView


Your Feedback

We'd love to get your feedback on any issue related to the IAC. Do
you have any questions, concerns, encouragement or ideas for improvement
regarding membership benefits, certification, the VOICE, the direction
of the organization or anything else at all? Please send an email
to voice@certifiedcoach.org.
Please help us improve.

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